Return and Refund Policy

Last Updated: 25 Nov 2025

Thank you for shopping with Babita MART.
We aim to provide high-quality products and a smooth shopping experience.
If you are not fully satisfied with your purchase, our Return & Refund Policy will guide you.

1. Eligibility for Returns

You may request a return if:

You received a damaged, defective, or incorrect item

The product is not as described

The item is unused, in original packaging, and includes all tags/accessories

Return Window

You must raise a return request within 7 days of delivery.

2. Items Not Eligible for Return

The following items cannot be returned:

Used or damaged items (not caused during delivery)

Items without original packaging or missing accessories

Personalized or customized products

Hygiene-sensitive products (e.g., innerwear, beauty items, grooming tools)

Clearance or special-discount items (non-returnable unless defective)

3. Return Process

To initiate a return:

Provide your order ID, product photos, and a brief issue description.

Our support team will review your request and guide you through the return pickup or replacement process.

In some cases, we may require video proof of unboxing for verification.

4. Refund Policy

Once the returned item is received and inspected, we will process your refund.

Refund Method

Refunds are issued to:

Original payment method (UPI/Card/Net Banking), or

Bank transfer (if required)

Refund Time

5–7 business days after product inspection

Refund time may vary depending on your bank/payment provider

5. Replacement Policy

Instead of a refund, you may opt for a product replacement (if available in stock).
Replacements follow the same eligibility rules as returns.

6. Cancellations

Order Cancellation by Customer

You may cancel your order before it is shipped.
Once shipped, cancellation is not possible—but you may request a return after delivery.

Order Cancellation by Babita MART

We may cancel an order due to:

Stock unavailability

Invalid address

Suspected fraudulent activity

A full refund will be issued in such cases.

7. Shipping Costs for Returns

Returns for defective, damaged, or incorrect items are free.

For other reasons (e.g., changed mind), return shipping charges may apply.

8. Contact Us

For any return, refund, or cancellation assistance:

Email: info.babitamart@gmail.com
Phone: +91 9205470636

We’re here to help you with fast and friendly support.